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Privacy Policy

1. Information We Collect

When you use the Hygea website or app, we may collect:

• Full name, email address and phone number
• Property address, suburb, state and postcode (customers)
• Service preferences, booking history and special instructions
• Payment information (processed securely via Stripe — Hygea does not store card details)
• For cleaning professionals: ABN, police check status, experience, and service areas
• Device and usage data when using our website or app

2. How We Use Your Information

• To connect customers with their chosen cleaning professional
• To process bookings, payments and provide customer support
• To verify the identity and credentials of cleaning professionals
• To send booking confirmations and service updates
• To improve our platform and services

3. Who We Share Your Information With

Hygea is committed to protecting your privacy. Your full personal details (name, address, phone, email) are only shared with the specific cleaning professional you choose to book. We do not sell or share your information with any other cleaner, marketing company, or third party for unrelated purposes.

We may share limited information with:

• Payment processors (Stripe) to complete transactions securely
• Cloud hosting and infrastructure providers (e.g. Firebase) to operate the platform
• Law enforcement or regulators, only if required by Australian law

4. Data Security

We use industry-standard security measures to protect your personal information, including encrypted data storage and secure payment processing. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security.

5. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal obligations
• Opt out of marketing communications at any time

To exercise these rights, contact us at admin@hygeaapp.com.

6. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and improve our services. You can disable cookies in your browser settings.

7. Data Retention

We retain your personal information for as long as you maintain an active account with Hygea, so that we can continue to provide our services, including booking history, favourite cleaner preferences, and ratings.

After your account becomes inactive or you request closure, we retain your information for a reasonable period afterwards where necessary to comply with our legal, tax, insurance and dispute-resolution obligations (typically up to 7 years for financial and booking records, in line with Australian tax record-keeping requirements).

You may request earlier deletion of your personal information at any time by contacting admin@hygeaapp.com, and we will action this subject to any legal retention requirements that apply.

8. Children's Privacy

Hygea's services are not directed at individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Where changes are material, we will notify you via email, in-app notification, or a notice on our website prior to the changes taking effect.

The "Last updated" date at the top of this page will always reflect the most recent version. Your continued use of Hygea after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

⚠️ This Privacy Policy is a template draft and has not been reviewed by a qualified Australian lawyer. Please have it reviewed for full legal compliance with the Privacy Act 1988 and Australian Privacy Principles before publishing.